Privacy at Diggr

Private to your workspace

Your setup, notes, tasks, interactions, pipeline and anything you import are private to your own Diggr workspace. They are isolated to your organisation at the database level, are never shared with any other customer, and are never sold.

Your own contacts stay yours

Any contact details you bring in - from your address book, your CRM, or by typing them into a contact yourself - are your private data, held only for you and your organisation. They are never added to the shared public directory and never exposed to another customer. So when Diggr helps you reach someone, that comes from your record of that person, not from anything Diggr collected about them.

We read your CRM. We write to it only when you ask.

When you connect a CRM or mailbox, Diggr reads from it to match your accounts and contacts against the market. That is all it does, unless you switch on one thing.

That one thing is Sync to your CRM, and it is off until you turn it on. With it on, and only when you press Sync, Diggr adds to your CRM the contacts and the meeting notes you created here- stamped as coming from Diggr wherever your CRM has somewhere to put that - and, if you tick the box, your own imported book of contacts, which includes the people Diggr worked out from who you have emailed. It only ever adds. It never deletes anything, and never changes what a record you already hold says - it only files a new note against the company or person it belongs to. It never sends back something that came from your CRM in the first place, and never puts Diggr’s own market intelligence into your CRM - that is our product, not your book. You see the exact count before anything goes, and Diggr keeps the identifier of every record it created, so ask us and we can tell you exactly what Diggr put there.

Nothing is ever written on a schedule. The nightly refresh only reads.

AI features

Your pipeline, projects and notes list are never sent to any AI engine, and neither is anything else until you actively run a feature that needs it. When you do - researching an account, prepping for a meeting, or reading a document you upload - only the inputs needed for that one result are sent to our AI processing engine and returned to you, and they are not used to train any model. That can include the text of your own notes for the account you are researching, and for the document reader it is the whole file you uploaded. The precise, feature-by-feature account is on the Where your data livespage, and it is worth two minutes if you handle other people’s confidential documents.

If you asked us for early access

When you leave your address on our website, we keep what you gave us - your work email, and, if you filled in the second step, your name, your company, your role, and what you told us you want from Diggr - so that we can decide who to invite and get in touch with you. We send you an acknowledgement, and the request is emailed to us. We do not sell it, share it, or add it to the public directory, and we use it for nothing else. Ask us at contact@getdiggr.com and we will delete it.

You stay in control

You can edit or delete what you’ve added at any time. To delete your account and its data, contact us - deletion removes your workspace data from our active systems.

How Diggr uses professional information

To help our customers prepare for meetings, we maintain a directory of telecom and media companies, their technology suppliers, and the professional details of the people who work at them. We do this because businesses have a legitimate interest in understanding who does what across their market, and the people concerned hold public-facing professional roles. The facts we hold about a person were published openly - by the company itself, or by an event, a regulator or the press - and we record the page each one came from. The one exception is the seniority band and role area Diggr works out from a public job title, which the next section names. That section lists every category we hold.

What we hold - and what we deliberately don’t

For everyone in the directory: name, job title, employer, and a link to the published page we took it from- the company’s own leadership page, an announcement, a filing, or a conference programme.

Where the same public sources carried it, we also hold:

• a photograph - for about a third of people, taken from the company page that published it
• a professional biography - for about one in five, shown in full, always with a link to the page it was published on
• a link to a public professional profile - for about one in five. We store the address so a reader can click through; we do not read that profile or take anything from it.
• the city the role is based in - for about one in seven
• the sales region the role covers - for fewer than one in five hundred, where the same page said so
• the date the source showed them in the role - for a small number, so a reader can see how current it is

Two things on that list are not taken from any page - Diggr works them out from the job title, for most people in the directory: a seniority band (whether the role reads as executive or operational) and a role area (engineering, procurement, marketing and so on). They are our own reading of a public job title, not a claim the company made, and they are used to help a customer find the right person to speak to.

Everything else above was published openly before we held it, and we record the page it came from. For a small number of records - fewer than one in a hundred - that source was not captured, and we are correcting them; if you ask us about your own record and we cannot name its source, we will tell you so plainly.

We hold zero personal contact details - no email addresses and no phone numbers, for anyone in the directory. We do not seek out home addresses, personal or work phones, or private contact details, and we do not collect anything a person has chosen to keep private on the original source.

Where it comes from

Public, openly available professional sources:

• company websites and leadership / “our team” pages
• an announcement or press release issued by the company itself
• a regulatory or corporate filing
• a conference or event programme that bills them as a speaker

We do not read personal profiles - not LinkedIn, and not any other professional or social network - and we do not buy people-directories. Every record in Diggr stores the source it came from, so we can tell you specifically where your details originated if you ask. Our full published position on how we show people is at How Diggr shows people.

Why we are allowed to (our lawful basis)

Our legal basis is legitimate interest (GDPR Article 6(1)(f)) - providing accurate professional-market intelligence to businesses. We have carried out a written assessment weighing this against the interests of the people in the directory. Because the information is professional, already public, about a work role, and carries no personal contact details, we consider the balance is met, and you can ask us for a copy of that assessment. We do not rely on legitimate interest for anything a person restricted or hid on the source.

How long we keep it

We keep a professional record only while it stays accurate and relevant to the market, and we re-check records periodically. Records that go stale are refreshed or removed. Raw source data is not kept indefinitely on an auto-renewing basis.

Your rights

You can ask us to:

• tell you what we hold about you, and where we got it (we will name the specific source);
• correct anything that is wrong;
• stop using your details (object); or
• delete them entirely.

How to ask. Two ways, and both check that the request is really yours. Ask to be taken out at getdiggr.com/remove: we email you one link and nothing is recorded until you press the button in it, so a request about you can only come from your own mailbox. Or write to us from your own email address at contact@getdiggr.com, with REMOVE in the subject to be taken out or CORRECT if something we show is wrong, and tell us your name and the company you work for so we can find the right person. When you object or ask for removal we act promptly and add you to a do-not-re-add list, so the same details are not picked up again on a later update.

If you are in the European Union or the United Kingdom, the GDPR applies to this directory even though Diggr is based outside Europe, and you also have the right to complain to your local data protection authority.