Terms of Service
The terms for using Diggr — plain language, and consistent with how the product actually works.
Last updated: 19 July 2026
These terms are an agreement between you (and the organisation you work for) and Diggr. They cover what Diggr is, how you may use it, how we handle your data, and the legal terms that apply. Please read them alongside our Privacy notice and our Where your data lives page, which are part of these terms.
1. Who we are and your agreement to these terms
In these terms, “Diggr”, “we”, “us” and “our” mean Alcaras LLC, the company that operates the Diggr service, based in Sharjah, United Arab Emirates. “You” means the person using Diggr, and, where you use Diggr for your work, the organisation on whose behalf you use it.
By accessing or using Diggr, you agree to these terms. If you are using Diggr on behalf of an organisation, you confirm you are authorised to accept these terms for that organisation, and “you” includes it. If you do not agree, do not use Diggr.
2. What Diggr is
Diggr is market-intelligence software for telecom & media — sourced, evidence-backed intelligence to help you prepare for meetings and act. It combines a shared, public professional directory of the industry with a private workspace where you keep your own contacts, notes, meetings and pipeline.
Diggr is decision support, not a substitute for your own judgment. We work to keep the intelligence accurate and sourced, but it may contain errors, gaps, or out-of-date entries — verify anything material before you act on it (see section 9).
3. Your account
Diggr accounts are provisioned for named users, usually by an administrator at your organisation who invites you; you then set your own password to finish setting up your account. You are responsible for keeping your password confidential and for activity that happens under your account. Tell us promptly if you believe your account has been used without your permission.
Where several people from one organisation use Diggr, they share a single organisation workspace. Your organisation is responsible for who it invites and for their use of Diggr. You must give accurate account information and keep it up to date, and you must be old enough to enter a binding contract in your country.
4. Acceptable use
Use Diggr for your own and your organisation’s legitimate business. You must not:
- •scrape, harvest, copy in bulk, resell, sublicense, or redistribute Diggr’s intelligence or the directory, in whole or in part;
- •use the intelligence to build, train, or populate a competing product or a separate database;
- •attempt to access another customer’s workspace data, or any part of the service you are not authorised to use;
- •probe, disrupt, overload, reverse-engineer, or circumvent the security of the service or its infrastructure;
- •use Diggr, or any information you obtain through it, unlawfully — including for unlawful discrimination or for unsolicited marketing that breaks the law that applies to you.
5. Your workspace data and confidentiality
This is the commitment customers ask about most. The full, feature-by-feature detail — including which providers we use and where they are — is on the Where your data lives page, which we keep up to date and which forms part of these terms.
Your workspace data
“Your workspace data” means the information you and your team create or upload inside Diggr — your contacts, notes, meeting and interaction records, pipeline and deals, projects, plans, and account settings. Your workspace data belongs to you. We claim no ownership of it; you grant us only the limited permission we need to store and process it in order to operate the service for you.
Isolation
Your workspace data is logically isolated to your organisation. Our systems enforce this separation at the database level, so another customer cannot access your workspace data.
We never sell it, and never share it with other customers
We do not sell, rent, or trade your workspace data, and we do not disclose it to any other Diggr customer. We access it only to operate, secure, support, and improve the service for you, where you direct us to, or where the law requires.
We do not use it to train AI models
We do not use your workspace data to train, fine-tune, or improve any general-purpose or third-party AI model. We use our AI providers on terms under which the inputs we send them are not used to train their models.
AI features and processing
Your pipeline, projects and notes list are not sent to any AI engine. Some Diggr features use third-party AI engines to generate a result for you (for example, researching an account or preparing for a meeting). When you invoke such a feature, only the inputs needed to produce your result are transmitted to our AI processing provider and returned to you. Contact names are masked before those requests leave our servers. Two features — Intelligence reports and Meeting-prep — do transmit the text of your own notes for the account you are actively researching to our text-AI engine (currently Google Gemini) to generate that result; this is by design and happens only when you trigger it. The precise account is on the Where your data lives page.
Read-only connections
If you connect a CRM or mailbox, Diggr reads from it only to match your accounts and contacts against the market. Anything you import stays private to you and your organisation, is never added to the shared directory, and nothing is written back to your systems.
Sub-processors and location
We use a small set of infrastructure and processing providers (hosting, database, email, and AI engines) to run the service. Your data is stored in the EU (Ireland). A current list — with each provider’s role and country — is on the Where your data lives page. We remain responsible for your workspace data when it is handled by these providers on our behalf.
Deletion
When you delete your account, we delete your workspace data from our active systems, subject to any short technical backup-retention period and any records the law requires us to keep.
6. The public directory
Diggr also maintains a shared directory of companies and public professional information about the people who work in the telecom industry. That directory holds no personal contact details — no email addresses and no phone numbers — only public professional identity. It is governed by our Privacy notice, not by section 5, and is not part of your workspace data.
You may use the directory inside Diggr for your own legitimate business, but you may not extract, copy in bulk, republish, resell, or use it to build a separate database (see section 4). If you are one of the people in the directory, you can ask to see, correct, or remove your details — the fastest route is the removal form at getdiggr.com/remove, and your rights are set out in the Privacy notice.
7. Intellectual property and licence
Diggr — the software, the interface, the Diggr name and brand, and the compiled directory and intelligence — belongs to us and our licensors. Subject to these terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use Diggr for your own and your organisation’s internal business while your account is active. We keep all rights not expressly granted.
You keep all rights in your workspace data. You grant us the limited, worldwide licence to host, store, process, and transmit it only as needed to provide the service to you, as described in section 5.
8. Availability and changes to the service
Diggr is in active development. We may add, change, or remove features, and we may need to suspend the service for maintenance, security, or reasons outside our reasonable control. We aim to keep the service available and to give reasonable notice of material changes, but we do not guarantee uninterrupted availability.
9. Disclaimers
Diggr is provided “as is” and “as available” while in active development. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The intelligence is decision support and may contain errors or gaps; you are responsible for verifying anything material before you rely on it, and for the decisions you make using Diggr.
10. Limitation of liability
To the fullest extent permitted by law, Diggr is not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of (or inability to use) Diggr. Nothing in these terms excludes or limits any liability that cannot be excluded or limited under the law that applies.
11. Term and termination
These terms apply while you use Diggr. You (or your organisation’s administrator) may stop using Diggr and close your account at any time. We may suspend or end your access if you materially breach these terms, or where we must to protect the service, other customers, or comply with the law. When your account ends, your right to use Diggr stops, and we handle your workspace data as described in the Deletion part of section 5. Terms that by their nature should survive — such as the confidentiality, intellectual property, disclaimer, liability, and governing-law provisions — continue after termination.
12. Governing law
These terms, and any dispute arising out of or relating to them or to Diggr, are governed by the laws of Switzerland, and are subject to the exclusive jurisdiction of the courts of Geneva, Switzerland. If you are a consumer or a business protected by mandatory laws in your own country, those protections still apply to you.
13. Changes to these terms
We may update these terms as Diggr develops. When we make a material change, we will update the date at the top and, where appropriate, tell you. If you keep using Diggr after a change takes effect, you accept the updated terms.
Questions
For questions about these terms, contact us at philippe@alcaras.co. For anything about the public directory — including a request to see, correct, or remove your details — use the removal form at getdiggr.com/remove (see the Privacy notice).
This is Diggr’s plain-language Terms of Service. A formal, counsel-reviewed version will replace it. See also Privacy and Where your data lives.