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Terms of Service
The terms for using Diggr, in plain language.
Revised 3 November 2026
These terms are an agreement between you, and the organisation you use Diggr for, and Alcaras LLC, the company that operates Diggr, registered in the United Arab Emirates. Our Privacy notice and the page Where your data lives are part of these terms. Where your data lives is open to you once you sign in, and we send it to anyone who asks at contact@getdiggr.com.
1. Using Diggr
Diggr is market-intelligence software for telecom and media. It brings together sourced intelligence on the industry and a private workspace for your own contacts, notes, meetings and pipeline.
Accounts are for named people. We or your organisation invite you, and you set your own password. Please keep it to yourself, and tell us if you think someone else has used your account.
By using Diggr, you agree to these terms, for yourself and for the organisation you use it for.
2. Fair use
Use Diggr for your own and your organisation’s work. Please do not:
- •copy Diggr’s intelligence or directory in bulk, resell it, or use it to build a competing product or database;
- •try to reach another customer’s data, or get around the security of the service;
- •use Diggr, or what you learn from it, unlawfully, for example for unlawful marketing.
A few features that cost us per use have generous monthly limits, such as 200 documents a month per person in the document reader. Diggr tells you if you reach one.
3. Your data
It is yours, and private
Your workspace data, meaning the contacts, notes, meetings, tasks, pipeline and plans you and your team keep in Diggr, belongs to you. We use it only to run Diggr for you. It is private to your organisation: the database itself keeps it separate from every other customer’s. We never sell it, and we never share it with another customer.
AI features
Some features use our AI engine, Google Gemini, to write a result for you: an account report, a meeting brief, your Today suggestions, the summary of a new email, the reading of a document you upload. Only what that result needs is sent. An account report also reads the notes you filed on that company and Diggr’s short summaries of your mail with its people, with your contacts’ names hidden. The names, values and close dates of your sales opportunities are never sent, and nor is a note on your notepad that is not filed on a company. Where your data lives lists every feature and what it sends.
If you connect an AI assistant of your own, such as Claude, it reads what you can see in Diggr, as you, your sales opportunities included, and what it reads goes to that assistant’s provider under your own agreement with that provider.
We do not use it to train AI models
We do not train or fine-tune any AI model on your workspace data. Nor do our AI providers:
- •Google Gemini, our text-AI engine, runs on Google’s paid service. Under Google’s terms for that service, Google does not use what we send it, or what it sends back, to improve its products. It keeps them for a limited time only, to detect misuse and where the law requires.
- •The tools we build and maintain Diggr with run on Anthropic’s Claude, on accounts where Anthropic’s model training is switched off. Anthropic keeps one exception for itself: a session it flags for a safety review may be used to improve its safety checks. We never send Anthropic a session holding your data as feedback.
What you connect
If you connect a CRM, a mailbox, a calendar or Zoom, Diggr reads from it for you. What it brings in stays private to your organisation and never enters the shared directory. Diggr never keeps or reads mail that is only between you and your colleagues. It writes to your CRM only if you switch that on and press send, and then it only adds: it never deletes, and never overwrites what your CRM already holds.
If you upload a document that belongs to someone else, you confirm that you may share it with a cloud AI service, which may process it outside the EU.
Where it is kept
Your workspace is stored in the European Union: the database in Ireland, its nightly backup in France. Where your data lives lists the providers that help us run Diggr, and we remain responsible for your data with each of them. When your account is closed, we delete your workspace data, as the Privacy notice sets out.
4. The public directory
Diggr also keeps a directory of the industry’s companies and of the public professional roles of the people who work in them, each fact with its source. It holds no personal email addresses and no phone numbers. The Privacy notice covers it, and the page How Diggr shows people explains where each entry comes from. Anyone listed can have their entry corrected or removed at getdiggr.com/remove.
5. Ownership
Diggr, meaning the software, the brand and the intelligence it compiles, belongs to us. While your account is open, you may use it for your own and your organisation’s work. Your workspace data stays yours: you allow us only what we need to run Diggr for you.
6. The service
Diggr is actively developed: we add and improve features, and it may occasionally be unavailable, for example for maintenance. It is decision support. We work to keep its intelligence accurate and sourced, and you should check anything important before you rely on it.
7. Responsibility
Diggr is provided as it is. As far as the law allows, we are not liable for indirect losses arising from its use, such as lost profits, revenue or data. Nothing in these terms limits a liability that the law does not allow us to limit.
8. Closing your account
You can stop using Diggr and close your account at any time. We may suspend an account that seriously breaks these terms, or where the law requires it.
9. Law
These terms are governed by Swiss law, and the courts of Geneva settle any dispute. Where the law of your own country protects you in a way that cannot be set aside, that protection still applies.
10. Changes
When we change these terms, the date at the top changes, and where a change matters to you, we tell you in Diggr. You accept these terms once; using Diggr after a change means you accept it.
Questions
Write to us at contact@getdiggr.com. We answer every message.