Terms of Service
The terms for using Diggr - plain language, and consistent with how the product actually works.
Last updated: 3 September 2026
These terms are an agreement between you (and the organisation you work for) and Diggr. They cover what Diggr is, how you may use it, how we handle your data, and the legal terms that apply. Please read them alongside our Privacy notice and our Where your data lives page, which are part of these terms.
1. Who we are and your agreement to these terms
Diggr is operated by Alcaras LLC, a company established in Sharjah, United Arab Emirates. Alcaras LLCis the company you contract with when you use Diggr, and the company that invoices you if you pay for it. In these terms, “Diggr” means the service, and “we”, “us” and “our” mean Alcaras LLC. “You” means the person using Diggr, and, where you use Diggr for your work, the organisation on whose behalf you use it.
Diggr may later be carried on by a different company in the same ownership - for example if it is moved into its own company. If that happens, that company steps into our place under these terms, on the same commitments; see section 13.
By accessing or using Diggr, you agree to these terms. If you are using Diggr on behalf of an organisation, you confirm you are authorised to accept these terms for that organisation, and “you” includes it. If you do not agree, do not use Diggr.
2. What Diggr is
Diggr is market-intelligence software for telecom & media - sourced, evidence-backed intelligence to help you prepare for meetings and act. It combines a shared, public professional directory of the industry with a private workspace where you keep your own contacts, notes, meetings and pipeline.
Diggr is decision support, not a substitute for your own judgment. We work to keep the intelligence accurate and sourced, but it may contain errors, gaps, or out-of-date entries - verify anything material before you act on it (see section 9).
3. Your account
Diggr accounts are provisioned for named users, usually by an administrator at your organisation who invites you; you then set your own password to finish setting up your account. You are responsible for keeping your password confidential and for activity that happens under your account. Tell us promptly if you believe your account has been used without your permission.
Where several people from one organisation use Diggr, they share a single organisation workspace. Your organisation is responsible for who it invites and for their use of Diggr. You must give accurate account information and keep it up to date, and you must be old enough to enter a binding contract in your country.
4. Acceptable use
Use Diggr for your own and your organisation’s legitimate business. You must not:
- •scrape, harvest, copy in bulk, resell, sub-licence, or redistribute Diggr’s intelligence or the directory, in whole or in part;
- •use the intelligence to build, train, or populate a competing product or a separate database;
- •attempt to access another customer’s workspace data, or any part of the service you are not authorised to use;
- •probe, disrupt, overload, reverse-engineer, or circumvent the security of the service or its infrastructure;
- •use Diggr, or any information you obtain through it, unlawfully - including for unlawful discrimination or for unsolicited marketing that breaks the law that applies to you.
5. Your workspace data and confidentiality
This is the commitment customers ask about most. The full, feature-by-feature detail - including which providers we use and where they are - is on the Where your data lives page, which we keep up to date and which forms part of these terms.
Your workspace data
“Your workspace data” means the information you and your team create or upload inside Diggr - your contacts, notes, meeting and interaction records, pipeline and deals, projects, plans, and account settings. Your workspace data belongs to you. We claim no ownership of it; you grant us only the limited permission we need to store and process it in order to operate the service for you.
Isolation
Your workspace data is logically isolated to your organisation. Our systems enforce this separation at the database level, so another customer cannot access your workspace data.
We never sell it, and never share it with other customers
We do not sell, rent, or trade your workspace data, and we do not disclose it to any other Diggr customer. We access it only to operate, secure, support, and improve the service for you, where you direct us to, or where the law requires.
We do not use it to train AI models
We do not use your workspace data to train, fine-tune, or improve any general-purpose or third-party AI model. We use our AI providers on terms under which the inputs we send them are not used to train their models.
AI features and processing
Your pipeline, projects and notes list are not sent to any AI engine. Some Diggr features use third-party AI engines to generate a result for you (for example, researching an account or preparing for a meeting). When you invoke such a feature, only the inputs needed to produce your result are transmitted to our AI processing provider and returned to you. Contact names are masked before those requests leave our servers wherever your contacts arrive as a list; they cannot be masked inside text you wrote yourself or a file you uploaded.
Three features transmit your own words to our text-AI engine (currently Google Gemini), each only when you trigger it: Intelligence reports and Meeting-prep transmit the text of your own notes for the account you are actively researching, and the document reader transmits the document you upload, in full. If you upload a document belonging to a third party, you confirm you are permitted to disclose it to a cloud AI provider outside the EU. The precise account is on the Where your data lives page.
Connections: reading, and the one thing we write
If you connect a CRM or mailbox, Diggr reads from it to match your accounts and contacts against the market. Anything you import stays private to you and your organisation and is never added to the shared directory.
Diggr writes to your CRM in one case only, and only if you switch it on. The Sync to your CRM setting is off by default, on every connection and every provider we support. With it on, and only when you press Sync, Diggr creates two kinds of record: contacts you created in Diggr, and meeting or call notes you logged in Diggr by hand. You may also choose to include the contacts in your own imported book - the ones you brought from a spreadsheet or a professional network, and the ones Diggr worked out from who you have emailed.
Diggr never deletes anything in your CRM, and never changes what a record you already hold says. Where it creates a note, it links that note to the company or contact it belongs to, so your CRM files it in the right place. Records that came from your CRM are never sent back to it, calendar entries Diggr captured automatically are excluded, and Diggr’s own market intelligence is never written to your CRM. Where the record has somewhere to carry it, Diggr stamps what it creates as coming from Diggr; and in every case it keeps the identifier of each record it created, so ask us and we can tell you exactly what Diggr put there. Nothing is written on a schedule - the nightly refresh reads only.
Where your CRM provider offers a separate write permission, turning the setting on asks you to re-authorise Diggr on that provider’s own page and grant that permission deliberately. Microsoft Dynamics 365 does not work that way: Microsoft’s permission model does not separate reading from writing, so the permission that lets Diggr read your Dynamics data would also allow it to create records. Diggr’s own setting still holds that door shut by default, and we will not write to a Dynamics organisation unless you switch Sync on.
Sub-processors and location
We use a small set of infrastructure and processing providers (hosting, database, email, and AI engines) to run the service. Your data is stored in the EU (Ireland). A current list - with each provider’s role and country - is on the Where your data lives page. We remain responsible for your workspace data when it is handled by these providers on our behalf.
Deletion
When you delete your account, we delete your workspace data from our active systems, subject to any short technical backup-retention period and any records the law requires us to keep.
6. The public directory
Diggr also maintains a shared directory of companies and public professional information about the people who work in the telecom industry. That directory holds no personal contact details - no email addresses and no phone numbers - only public professional identity. It is governed by our Privacy notice, not by section 5, and is not part of your workspace data.
Where those entries come from is published, not described only here. How Diggr shows people is our public position on the people the directory describes: the kinds of published page a person may be taken from, what we never show, why we do not treat a page coming down as proof that someone has left a job, and how a person has their entry corrected or removed. It sits outside the login on purpose, so that a buyer’s procurement team - or the person themselves - can read it without an account and without asking us for it, and so that it can be attached to a supplier assessment.
You may use the directory inside Diggr for your own legitimate business, but you may not extract, copy in bulk, republish, resell, or use it to build a separate database (see section 4). If you are one of the people in the directory, you can ask to see, correct, or remove your details - the fastest route is the removal form at getdiggr.com/remove. Your rights are set out in the Privacy notice, and the position above explains what we do when you write to us.
7. Intellectual property and licence
Diggr - the software, the interface, the Diggr name and brand, and the compiled directory and intelligence - belongs to us and our licensors. Subject to these terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use Diggr for your own and your organisation’s internal business while your account is active. We keep all rights not expressly granted.
You keep all rights in your workspace data. You grant us the limited, worldwide licence to host, store, process, and transmit it only as needed to provide the service to you, as described in section 5.
8. Availability, changes, and fair use
Diggr is in active development. We may add, change, or remove features, and we may need to suspend the service for maintenance, security, or reasons outside our reasonable control. We aim to keep the service available and to give reasonable notice of material changes, but we do not guarantee uninterrupted availability.
Fair use and usage limits. Some features rely on third-party AI processing that carries a real per-use cost - for example, analysing a document you upload. To keep the service sustainable and fair to everyone, these features are subject to reasonable fair-use limits, including a cap on the number of documents each user may analyse per calendar month (currently 200). We set these limits at a level that is generous for normal individual business use; where a limit applies, we tell you in the product at the moment it stops you, and re-opening a document you have already analysed is free and never counts against it. We may adjust these limits from time to time, keeping any change reasonable and updating this page.
9. Disclaimers
Diggr is provided “as is” and “as available” while in active development. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The intelligence is decision support and may contain errors or gaps; you are responsible for verifying anything material before you rely on it, and for the decisions you make using Diggr.
10. Limitation of liability
To the fullest extent permitted by law, Diggr is not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of (or inability to use) Diggr. Nothing in these terms excludes or limits any liability that cannot be excluded or limited under the law that applies.
11. Term and termination
These terms apply while you use Diggr. You (or your organisation’s administrator) may stop using Diggr and close your account at any time. We may suspend or end your access if you materially breach these terms, or where we must to protect the service, other customers, or comply with the law. When your account ends, your right to use Diggr stops, and we handle your workspace data as described in the Deletion part of section 5. Terms that by their nature should survive - such as the confidentiality, intellectual property, disclaimer, liability, and governing-law provisions - continue after termination.
12. Governing law
These terms, and any dispute arising out of or relating to them or to Diggr, are governed by the laws of Switzerland, and are subject to the exclusive jurisdiction of the courts of Geneva, Switzerland. If you are a consumer or a business protected by mandatory laws in your own country, those protections still apply to you.
13. If Diggr changes hands
We may transfer these terms, and the agreement they form with you, to a company affiliated with Alcaras LLC or to a company that takes over the Diggr business - for example if Diggr is moved into its own company, or as part of a reorganisation, merger, or sale of that business. If that happens, the new company takes our place with the same obligations to you, your workspace data moves with the service and stays covered by the same commitments in section 5, and we will tell you and update these pages to name the new operator.
You may not transfer these terms, or your account, to anyone else without our written agreement.
14. Changes to these terms
We may update these terms as Diggr develops. When we make a material change, we will update the date at the top and, where appropriate, tell you. If you keep using Diggr after a change takes effect, you accept the updated terms.
Questions
For questions about these terms, contact us at contact@getdiggr.com. For anything about the public directory - including a request to see, correct, or remove your details - use the removal form at getdiggr.com/remove (see the Privacy notice).
This is Diggr’s plain-language Terms of Service. A formal, counsel-reviewed version will replace it. See also Privacy and Where your data lives.